Forum Discussion

ccjo951's avatar
ccjo951
Joining in
2 years ago

Volt broadband benefit not applied

I've had my Virgin broadband for just under a month and while my o2 double data has been applied the broadband boost hasn't. Any help getting this resolved would be appreciated.

Thanks,

3 Replies

  • Carley_S's avatar
    Carley_S
    Forum Team (Retired)
    2 years ago

    Hi ccjo951 

    Welcome to the community forums 

    Sorry to hear that your Virgin Media volt benefits have not been applied. 

    Did you register for Volt benefits through your online account? If so, can you advise when you did this and how long it's been since your O2 double data was added?

  • ccjo951's avatar
    ccjo951
    Joining in
    2 years ago

    Hi Carley, 

    My broadband was installed on the 12th June, and the O2 benefits were applied 2 weeks later, I've tried doing it through my account but it always errors.  I spoke to o2 in store last week but they just claimed it was Virgins issue and Virgin needs to sort it.

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for letting us know. We'll pop you a PM to confirm some details so this can be checked.

      Regards

      Nathan