Forum Discussion

CONNOR1011's avatar
CONNOR1011
Joining in
3 months ago

Volt benefits not applied

O2 have added the benefits but still waiting on  Virgin media. The volt area of the app seems to unsurprisingly not work, especially the button to request the volt benefits…

11 Replies

  • Hi CONNOR1011 

    Welcome to the Community Forums. 

    Sorry to hear of your Volt benefit concerns. 

    When did you request Volt to be applied, please? This can take 14 days to apply on our side once this is requested via a customer's O2 online account. 

    Please let us know if it's been over 14 days since you requested this and we'll be able to investigate further if you need. 

    • jrb42's avatar
      jrb42
      On our wavelength

      Two months into my Volt bundle, my O2 data boost has still not been applied. The "Volt benefits" help page has a section "Still waiting for your Volt benefits?" with a "Unlock your benefits" button. Clicking this button results in the message "Oops! Something went wrong" in large friendly letters. I called O2 and they said my account was not showing as being eligible for some reason. One has to wonder whether VM does this on purpose in the hope that most customers won't actually notice. Anyway, apparently it is now sorted but will take up to 14 days for the benefits to be applied.

    • jrb42's avatar
      jrb42
      On our wavelength

      After 14 days, my Volt benefit has still not been applied. Can you help?

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi jrb42, thank you for your post.

        Have you received any updates on this since you posted?

        Please pop back to us at your earliest convenience.

        Regards,

        Daniel

  • Hi did this get resolved for you?

     I have the exact same thing, O2 recognised that I am a Volt customer and gave the data boost, I can see on their dashboard that I am indeed a volt customer.
    However I am not seeing anything change on Virgin side of things, it has been 15 days since my broadband was installed.

    Wondering if @Carley_S can help?