Forum Discussion

TheRedFox's avatar
TheRedFox
Joining in
2 years ago

Volt benefits not applied to my Virgin Media/O2 Accounts

A few months back I went through the process of applying for the Volt benefits.

I have been a customer of both Virgin Media and O2 for several years and thought it would be great to have the benefits of Volt applied across the two accounts. I believe I went through the process of applying for Volt and at one stage received messages that it was being setup on my accounts.

So far to date, I have not received any further updates from either Virgin Media or O2 to say my Broadband Speed or my Mobile Data Allowance have been increased. I have been checking regularly and both the current Broadband Speed and my Data Allowance at they are still set to my 'pre-Volt' application dates.

Can anyone please advise how I can get this resolved.

Thanks!

  • Zoie_P's avatar
    Zoie_P
    2 years ago

    Hi TheRedFox, 

    Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

    Thanks,

    Zoie

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi TheRedFox, 

    Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

    Thanks,

    Zoie

    • TheRedFox's avatar
      TheRedFox
      Joining in
      2 years ago

      Zoe,

      Thanks for the reply

      I can't recall exactly when it was but it might be late August/Early September. I did get a message (not an email that I can find), not sure if it was from O2 or Virgin Media, but definitely one of the two businesses, it basically confirmed I had requested Volt and it would perhaps take several days before it would be setup on the account.

      That appears to have never completed as I have checked all my emails from both parties and hence the reason I raised this thread.

      I tried going via the link you kindly provided and it takes me to my O2 account but it seems to go into a 'Sign On' loop when I search for Volt. I have raised feedback on my O2 connection. Hopefully between O2 and Virgin MEdia I might finally get access to the Volt benefits.

      Thanks

      • Chris_W1's avatar
        Chris_W1
        Forum Team
        2 years ago

        HI TheRedFox, thanks for the message and welcome back to the forums. 

        I will send you a private message so that this can be looked in to further and confirm what exactly has happened. 

        Kind regards, Chris. 

    • TheRedFox's avatar
      TheRedFox
      Joining in
      2 years ago

      Zoei_P,

      Is there anything else I need to do to finally get the VOLT benefits working across my Virgin Media Account and my O2 account?

      I appreciate your help but feel I'm still missing in the process. If I registered back in late August/Early September then surely I should have heard something by now?

      Thanks - TheRedFox

       

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi TheRedFox, thank you for your post.

        I can see my colleague Chris last sent you a private message on 16th November, and we haven't received a response as of yet. 

        Please respond to that at your earliest convenience.

        Regards,
        Daniel