Forum Discussion

stevenlol12's avatar
stevenlol12
Joining in
3 days ago

Volt benefits not applied to my Virgin Media/O2 Account

I had volt benefits for about a year then it suddenly stopped when my virgin media contract was renewed, havent been able to get volt back even though i have an 02 and a virgin media account, please help.

i cant seem to access the page to apply either, keeps giving me errors, I have been a virgin costumer for years and i thought going to 02 would help me get the most of my virgin contract Can anyone please advise how I can get this resolved. Thank you

Volt

2 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 hours ago

    Hey stevenlol12, thank you for reaching out and a warm welcome to the community we are sorry to hear about your volt benefits.

    They wouldn't stop unless the sim card was removed,

    Please also remember the free speed upgrade is a one time offer only, so for example if you did a renewal you wouldnt get a free speed upgrade after this its just the first time they are activated. 

    • stevenlol12's avatar
      stevenlol12
      Joining in
      7 hours ago

      I still dont have any of the volts benefits though, it doesnt say im a volts member, how can i fix this, both my 02 and virgin accounts should be linked but whenever i go to the site for volt in 02 it gives me an error, please help