Forum Discussion

cfalco7's avatar
cfalco7
Joining in
27 days ago

Volt Benefits not applied - waited 14 days

I have been waiting more than 14 days for my Volt benefit to be applied on my partner's Virgin Media account which is currently stuck on 350mb which is what I currently pay for.  My o2 volt benefits have doubled but Virgin still have not applied the volt benefits.

When I called Virgin the customer assistant told me she didn't understand and instead just offered the three wifi pods and told me the volt benefits of upgraded speed boost doesn't exist. 

Can someone verify that if I'm on a 350mb package I should be upgraded to 500mb due to the volt benefits? If so how can I action this? 

  • dpgl's avatar
    dpgl
    Joining in
    26 days ago

    Same issue here. Two hours on Virgin help chat this am and they had no clue and no progress made.  Their interest is only in upselling not providing the supposed benefits that already exist. As a new customer I'm still within 14 day cooling and think it might be time to cut my losses, cancel and move provider.

  • Kath_P's avatar
    Kath_P
    Forum Team
    22 days ago

    Hi cfalco7, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your broadband speed has not increased. If you're already on a Volt package, you wouldn't get any further speed boost. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,