cfalco7
27 days agoJoining in
Volt Benefits not applied - waited 14 days
I have been waiting more than 14 days for my Volt benefit to be applied on my partner's Virgin Media account which is currently stuck on 350mb which is what I currently pay for. My o2 volt benefits have doubled but Virgin still have not applied the volt benefits.
When I called Virgin the customer assistant told me she didn't understand and instead just offered the three wifi pods and told me the volt benefits of upgraded speed boost doesn't exist.
Can someone verify that if I'm on a 350mb package I should be upgraded to 500mb due to the volt benefits? If so how can I action this?