Forum Discussion

jpgrace's avatar
jpgrace
Tuning in
6 months ago

Volt benefits applied to broadband, but still not getting the speed boost.

I'm on the M500 package, and recently had the volt benefits added ( as I'm also an O2 customer ).   Yet when I do the speed test, I still only get M500 speeds, rather than 1Gb which is the next level up.     I have a hub 5x.

How do I get this resolved, as sitting and chatting to the customer support bot is somewhat soul destroying??

The experience I've had with virgin fibre so far, has been somewhat disappointing:-

1. Hub 5x - limited configuration options (eg no modem mode), poor wifi signal and not that stable

2. Wasn't informed that the O2 contract had to be a personal one.  I've had to switch from my business contract to receive the volt benefits

3. No broadband speed boost despite having the benefit added.

5 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    I didn’t think the "volt" benefits could be applied if you had a Hub5x.

  • jpgrace's avatar
    jpgrace
    Tuning in
    6 months ago

    Volt benefits should elevate you to the next speed.   I see no information anywhere which states it is not available for Hub 5x.  ( The hub 5x is the xgspon connection, which should support up to 2Gb ).   If the hub is incapable of that, then virgin are mis selling their product.

  • Anonymous's avatar
    Anonymous
    6 months ago

    It might be worth contacting Customer Services to see what they can do.

    In regards to the O₂ contract, I'm sure they would've told you that in the Terms and Conditions so they can't really be blamed for that.

     
  • jpgrace's avatar
    jpgrace
    Tuning in
    6 months ago

    I rang customer services and finally got to speak to a real person.   Couldn't see anything wrong with the line, and asked me to give it 48hrs.   I've given it over a week, and still no change.    If I use samknows,   it tells me my package is Virgin Media, 1000x100.    That implies the volt benefits have been applied,   but still the download/upload speeds are showing 500/50.     ( This is speed from the router to fibre, not wifi btw ).    Is there anyone with a 5x hub that has got 1Gb speeds or more??    

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      6 months ago

      Hi jpgrace,

      Thanks for posting and sorry to see you're having some issues with the speeds.

      So I can get a few more details from you, I've popped you over a private message.

      Alex_Rm