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TropicalSun's avatar
TropicalSun
Joining in
15 days ago

Volt applied for O2, nothing from VM as yet

Hi Virgin Media Team,

I have been a long-time member of Virgin Media, so when my mobile phone contract was up for renewal in March, I switched to O2 to take advantage of the Volt upgrades offer, and combine my services.

My data benefits were applied to the O2 account fairly quicky (within the 2 week suggested timeline), but its now over a month later, and I have still not heard anything from Virgin Media about the Broadband boost. Would someone be able to review my account and advise when this will be activated please?

Many thanks,

Broadband
Volt

3 Replies

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    12 days ago

    Hi TropicalSun,

    Thanks for your post and welcome back to our community. 

    I can see you're currently in a private message conversation with a member of the team here.

    Please kindly respond to their last message and we can help further there 😊

  • TropicalSun's avatar
    TropicalSun
    Joining in
    12 days ago

    Hello,

    Many thanks for the response.
    The other thread was about a separate issue I've been having, but I'll ask and see if they can be combined.
    Thanks!

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      10 days ago

      I will do my best to help you with all aspects😀