Forum Discussion

pegasokra's avatar
pegasokra
Joining in
2 years ago

Ultimate Volt Bundle expiring

I am currently on the ultimate volt bundle (paying existing customer prices, so its already higher than the new person offer last year) totalling £76+25, for gig1, anytime landline, sky sports/movies/tnt

My contact price is due to expire in 10 days. Virgin called me to remind me, the new price is going to be £170, and the best they can offer is £123 for the same. What is the best steps here? Shall i just leave and hope they call me back with a better offer? Currently the only package matching is mega volt with gig1 upgrade.

I do actually use all the services provided, internet is used across the household for multiple streaming services/devices/business, Sports channels are on all weekend. Reading this forum i can see people getting exactly the same for even cheaper than my current contract rate.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi pegasokra 

    You should speak to retentions (thinking of leaving) and negotiate a new deal, especially since there have been a number of specific package changes since the Ultimate Volt bundle was discontinued on 1st September 2023 so you won't get exactly the same package.    You can give that team your 30 days notice if you can't agree on a package/price that you are happy with.

    You aren't guaranteed a callback if you do decide to cancel, however you do need to have marketing consent turned on or they can't call you, so sign into My Virgin Media  then Account Settings > Marketing preferences  and make sure it's turned on.

    Since 1st September VM stopped including TNT Sports (BT Sports) as part of any packages for new customers, and  for recontracting customers  It's now only available as a standalone addon and costs £18 per month extra, although you may be able to haggle that cost down.

    Also be aware that  the nearest equivalent is the Mega Volt bundle. and this comes with one set top box, not two as in the obsolete Ultimate Volt bundle. Also the broadband is now a standard 500 speed, if you want the Gig1 speed then it's an additional £6 per month.