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scorpiono1's avatar
scorpiono1
Joining in
3 days ago

O2 sim not received

i recently got virginmedia broadband with 02 sim deal. but i have not received any 02 sim neither got any email from O2. what is the process to get 02 sim?

o2sim
Volt

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi scorpiono1 

    Thanks for posting and welcome to the community. Sorry to hear you've not received your SIM. Have you spoke to O2 at all regarding this to ensure you have an account set up with them?

    Best,

    • scorpiono1's avatar
      scorpiono1
      Joining in
      13 hours ago

      Thank for reply. i have raised complain with virgin media they confirmed that i am on Volt package and told me to speak with 02.  Then i talked with 02 on call they said they dont have any info regarding my order and i need to contact virgin again.  i have order email from virginmedia/02  as Package: Volt M500 Fibre Broadband .  6GB O2 sim. but i have not received any email directly from 02.

      Kindly assist me in this regard

      Thank you

      Edited : Yes i created account with 02 later incase i could find some info about my sim.