Forum Discussion

Maxwellplum's avatar
Maxwellplum
Dialled in
17 hours ago

Won’t let me see end of recording

Recently when watching a recorded programme (happens on different programmes and channels) it is cutting off before the end. I have set it to record 15 minutes later and was ok for a while but now when it gets to the of the programme is gives a message saying ‘THE END OF THIS RECORDING CONTAINS RESTRICTED CONTENT. PLEASE CLOSE.

it won’t let me watch past this point even though it has recorded the extra time, I don’t have parental controls on but it happens on a variety of shows not just late at night.

Any ideas as it’s really annoying now as I’m missing the end of a lot of shows. 😤

see attached screenshot 

 

3 Replies

Sort By
  • newapollo's avatar
    newapollo
    Very Insightful Person
    16 hours ago

    The screenshot looks like you may be using the TVGo app to watch the recording. If that's the case then what happens if you view the recording on the actual VM 360 set top box? 

    • Maxwellplum's avatar
      Maxwellplum
      Dialled in
      16 hours ago

      I haven’t tried that to be honest as I watch most things on my iPad via the TVgo app. I will try it next time it happens but I would still like help to resolve the issues with the app. 

  • roy247's avatar
    roy247
    Hero
    13 hours ago

    If you go to Settings in the app and go to Parental controls if the Recording PIN is set to off set it to on. You should be asked to enter the PIN before you start watching if it's required. 

    Don't have an iPad but it should be the same as it is on my android tablet.