Virgin TV 360 not recording

Hello,

I’ve been trying to watch Last Week Tonight with John Oliver using the on demand catch-up service, but I’ve not been able to view it for two weeks, so I thought I’d jump into my recordings. I’ve seen all my recordings since my upgrade has only recorded a small portion of the programme not the whole show. This has lead to me taking out a Now TV subscription that should be an unnecessary expense, is there any way I can get some assistance with this problem?

Kind regards and thanks in advance

John