Forum Discussion

PiuzzoSteve's avatar
PiuzzoSteve
Joining in
2 months ago

Upgraded to 360 but no Dolby!

Hello. 

I have upgraded to 360 tv. 

Previously my tv (Samsung) and y (Sonos Beam) outputted Dolby atmos / 5.1. 

Since the upgrade I can only get PCM. TV sound settings are blanked out so I can’t change them.

 I’ve toggled the settings on the virgin box between ‘follow output’ (or whatever it says) and ‘Dolby 5.1’ only. 

I’ve also swapped all hdmi cables etc. 

When I watch through another source - namely Firestick 4k Max - I get Dolby 5.1 / atmos.  This leads me to believe the issue is with the Virgin box.  

Any suggestions? Anyone else have this problem?  

I honestly wish I’d not upgraded as I never had this issue with the older v6 box setup.

  • PiuzzoSteve's avatar
    PiuzzoSteve
    Joining in
    2 months ago

    (I tried to edit the above to no avail):

    Previously my tv (Samsung) and my soundbar (Sonos Beam) outputted Dolby atmos / 5.1. 

    • roy247's avatar
      roy247
      Superstar
      2 months ago

      Hi PluzzoSteve,

      The edit function seems to have been removed, maybe one of the forum team can pick up on this.

      Is the TV connected to your soundbar using HDMI eARC, and the 360 connected with HDMI cable V2.1 or newer and not connected to the soundbar or TV using an optical cable, I seem to remember having problems with a Samsung TV and some of the sound options being blanked out.

      If you say which model Samsung you have that might help.

       

       

      • PiuzzoSteve's avatar
        PiuzzoSteve
        Joining in
        2 months ago

        I have hdmi 2.1 cables and have swapped these around. 

        The TV has ARC  (not eARC).  Dolby 5.1 / atmos is shown in the Sonos app when playing the very same title via Firestick 4k Max vs Virgin box which shows Stereo PCM. 

        When on Firestick the ‘expert settings’ allows me to choose various Dolby options and the sound is noticeably better.   When tuned to Virgin I can only select PCM (although I can toggle Dolby atmos separately).  

        I have a Samsung UE43RU7100KXXU which is a basic set by todays standards but I used to have atmos through Virgin V6 and now with the upgraded 360 I can’t.