Forum Discussion

Julesag's avatar
Julesag
Joining in
23 days ago

Upgrade failed

I tried this solution too, with limited success- it seemed to work and I updated all the app info and happily watched TV! Then this morning the box was switched off and when I turned it on, it seemed to forget it had been upgraded and I had to start again?! Virgin support is offensively bad- seeking to cancel contract as I can't continue to put up with this! 

  • Lee_R's avatar
    Lee_R
    Forum Team
    19 days ago

    Hi Julesag thanks for posting and welcome to our community.

    Sorry to hear your upgrade failed. By your description, it sounds as though you mean that you're attempting to upgrade from V6 box to our TV 360 service. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R