Upgrade to 360 failed, what a surprise
I stupidly decided to upgrade my box to TV360 this week. And then, also decided to order the 1gb internet upgrade as it was a good price.
So, the remote came today. Tried to update the box and it failed. Reset and tried again and guess what, then refused to start the update process - you must reboot your box. Over and over ... and over.
Then spent 45 minutes plus with a nice lady, who thinks I have two V6 boxes (I don't, only one), then told me to switch off while she updated it for me. Then on restart, she thinks I'm now on 360 but I'm still in the Tivo interface. And now get a "Migration not available MA1/1/404" error. Off I've gone into tier 2 ticket hell. I wonder if I'll hear back.
EDIT: Oh hang on, I have a text. "We have successfully activated your Virgin Media kit", half an hour ago. Oh no, you haven't. Still the same error message.
And as for the 1gb upgrade. I think that has vanished off the face of the earth. Nothing sensible from VM other than a message to say "Just letting you know that the kit will be with you on null. Yodel will send you a message when it's out for delivery. To view your order details, tap this link: (and a link which doesn't work)"
Why did I even bother? I've had this level of poor service for nearly 30 years now, going back to Cable & Wireless. You'll never change.
Hi Zebedee104
Sorry to see you are haing problems migrating to TV360.
Error codes starting Error MA1/ are often due to the migration starting before the systems are ready to process the switch. When this happens it usually works if the customer tries again later on or the following day. A few people with error codes starting MA1 have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again. The migration automatically deletes the recordings anyway as the process involves formatting the boxes hard drive.
There are a couple of other methods you can try to complete the process.
You could try turning off the V6 by the switch on the back of the box; then on the front of the V6 box hold down both the power button and the - button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. If the power button and the - button workaround doesn't solve it then try using the power button and the + button at the same time instead.
If that fails and second level support can't process the migration remotely then they will arrange a tech visit to exchange the box.
Regarding the 1gb upgrade. It's very possible that this hasn't gone through yet. VM's systems don't normally allow a regrade to go through if any other regrades/account changes are stilol in the process of being completed.
