Forum Discussion

BDean's avatar
BDean
Joining in
22 hours ago

TV 360 box all recordings deleted

When I came home this evening I found out all of our recordings and planned recordings had been deleted.  We have a TV 360 box and a TV 360 mini box.  I can see from other Virgin Media Community discussions that this is a common, often repeated, problem.  It looks like there is an inherent fault in the TV 360 boxes. 

Can anyone tell me what the solution is?  We have been with Virgin Media for many years.  We had a Tivo box before and never had a problem.  I don't want to leave Virgin Media but that would be our solution if the problem cannot be solved.

Thank you for your help.

4 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    20 hours ago

    I'm afraid the solution might be to leave VM. They aren't interested in recording boxes anylonger. They have steadily downgraded their tv service from V6 to 360 to Stream. They get more from advertisers with streaming boxes, that can't ff through ads. 

    On the bright side there is this recording box on the horizon, which has a subscription of £0 a month:-https://www.ispreview.co.uk/index.php/2025/09/humax-to-release-pvr-set-top-box-for-freelys-uk-broadband-tv-service.html

     

     

    • Tavis75's avatar
      Tavis75
      Super solver
      9 hours ago

      That Humax box does look really interesting, and I have been keeping an eye on it, but I have a horrible feeling that the recording is only going to be for Freeview not Freely (it has an aerial socket, so looks like it will support Freeview as well as Freely). So not really any better than the Freeview recorders available currently, and still subject to the same issues with services potentially being shut down, which is depressing.

      I currently use Plex for Freeview recording, with backup from an app that will "record" from iPlayer (though it's not the most user friendly), but obviously that only works as long as the Freeview broadcasts continue (or for BBC content). I'm hoping that Freely recorders will appear, but I suspect that if they do, they will not be quite as official as the Humax box. 

  • roy247's avatar
    roy247
    Hero
    20 hours ago

    The solution is to have the faulty 360 main box swapped out. Is your main 360 box a V6 box that has been software updated to 360 software, if it is it's possible it is just an ageing hard drive that has failed and not an inherrant fault with the software.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

    They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

     

    • Mr_K's avatar
      Mr_K
      Knows their stuff
      19 hours ago

      The box wasn't faulty till it was 'upgraded', like so many others.

      When are VM going to admit there is a widespread issue, with 'upgrading' older boxes? They should be giving customers new boxes  that are fit for purpose, if they insist on downgrading customers to the 360.