Forum Discussion

Yorkshirelion's avatar
Yorkshirelion
Tuning in
2 years ago

TV 360 - HDD failure

Hi,

Sometime last week my TV 360 box was failing to display any channel and coming up with the error message that all channels failed. I rebooted the TV 360 box and I can now watch TV, however none of my recordings work and I cannot pause or rewind live TV. The box will also switch itself off if I try and watch something I have previously recorded. 

  • Failed to play recording CS2214 (when trying to watch something that has been recorded) 
  • Channel failed CS2000 (when trying to pause live TV)

I have done a factory reset without deleting my recordings, this did not help, the unit also says storage is full, if I delete programs they say they are deleted but still remain on the unit after it does a hard shutdown. 

How do I get a replacement unit as soon as possible please?

Thank you

  • Zoie_P's avatar
    Zoie_P
    2 years ago

    Hi Yorkshirelion,

    Thank you for your post and I am sorry to hear you have been having issues with your box, as advised by roy247 we can get this looked into for you 😊
    I will po you over a PM, just keep an eye out for the little envelope 📩
    Thanks,

    Zoie

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

    • Yorkshirelion's avatar
      Yorkshirelion
      Tuning in
      2 years ago

      Thank you for the information, I will wait to be contacted by the forum team. 

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        2 years ago

        Hi Yorkshirelion,

        Thank you for your post and I am sorry to hear you have been having issues with your box, as advised by roy247 we can get this looked into for you 😊
        I will po you over a PM, just keep an eye out for the little envelope 📩
        Thanks,

        Zoie