Hi Yorkshirelion,
Thank you for your post and I am sorry to hear you have been having issues with your box, as advised by roy247 we can get this looked into for you 😊
I will po you over a PM, just keep an eye out for the little envelope 📩
Thanks,
Zoie
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
Thank you for the information, I will wait to be contacted by the forum team.
Hi Yorkshirelion,
Thank you for your post and I am sorry to hear you have been having issues with your box, as advised by roy247 we can get this looked into for you 😊
I will po you over a PM, just keep an eye out for the little envelope 📩
Thanks,
Zoie
New box received and all up and running again, thank you to Zoie for getting a new box out to me as quickly as she did. Thank you.
Thank you so much for popping back to us and we are so glad Zoie was able to resolve this for you Yorkshirelion
Please do pop back to the forums in the future should you need any help and we will do all we can to assist.
