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Craig914's avatar
Craig914
Tuning in
4 years ago
Solved

Sound loss on 360

Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Engineer has been out a while ago, said it wouldn’t be virgin or their equipment! Blamed the TV or soundbar. Note that no previous issues till the day after upgrading the box to 360. Sound just drops on for a few seconds then comes back on, all channels. TV is fine as I run Netflix off it with no issues so the issue doesn’t lie with the tv or sound bar. HDMI cable was changed and also tried both ports on the TV

  • newapollo's avatar
    newapollo
    4 years ago

    Hi Craig914 

    For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled

    If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.
    If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.

    Then if you are using  fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.

  • davidjill2018's avatar
    davidjill2018
    Dialled in
    4 years ago

    Do you get a blank screen as well ?

    Mine drops out after upgrading to 360 believe this is a known firmware issue yet to be rectified

     

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 years ago

    Hi Craig914 

    For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled

    If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.
    If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.

    Then if you are using  fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.

    • Craig914's avatar
      Craig914
      Tuning in
      4 years ago

      Thanks Dave , I’ll give this a go. Originally (pre engineer visit) the hdmi wasn’t in the arc port, but engineer recommended to use the arc. Also have the sound bar connected direct to the TV via a fibre optic cable. 

    • Craig914's avatar
      Craig914
      Tuning in
      4 years ago

      Update…. I switched the audio settings between the options and seems to not lose audio on the “follow content” setting. Been a few weeks now and okay so far 👍🏼

      • Scott0966's avatar
        Scott0966
        On our wavelength
        3 years ago
        I get the same problems - started on Netflix only but happens on random channels from time to time. Glad yours is sorted