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Stanley77's avatar
Stanley77
Tuning in
16 days ago

Sky Plus

I have been unable to watch sky plus on the VM Platform.  I have contacted Virgin Media and spoken to someone in the technical dept, they are investigating it.  They told me to switch off the TV360 box.  Then they booked a Technician to come to my house on 4 Feb.  Subsequently I was called to say the appointment for the technician to attend had been cancelled.  I’ve been informed that I should wait another 72 hours for the issue to be resolved.

  • Was this a switch off and then back on again to reboot the box and it has made no difference. 

    If you are still having problems you could try a factory reset using the keep recordings option to see if that makes any difference while you are waiting for an update.