Reset Virgin 360 box - lose all recordings
I've just had to factory reset my Virgin 360 box. I'm used to that. Over the last four months or so, I've had to do it every three weeks or so. I recognise the symptoms
- First the channel icons stop loading
- Then the images on the home page and in the EPG stop loading
- The streaming apps stop streaming
- If I leave it long enough, recordings will start failing
I think there's a fault in the box. I'd report that and get the box changed - but this is the third one I've had and they've all been sub-standard in some way. This one, at least, has a fault that I can usually deal with.
But...
As I said, I've just done the regular reset. Because I've done it so often, I'm well aware of how to do it so that the box retains my recordings. But this evening, that didn't work. Once the box came back to life I had no recordings and no planned recordings. And previously, the disk was about 50%.
I've had enough. I'm paying £65 a month for a service that just isn't fit for purpose. It's simply not worth what I'm paying you. I know I'm still under contract, so it would cost me to get out. But maybe that's not the case it you're not providing the service I'm paying for.
I've been a customer since VM began. Before that I was with ntl and C&W. But I've finally had enough. As soon as I can get out of this contract, I'm off. I'm going to switch to another broadband provider and buy a Freely TV.
This just isn't good enough for the money I'm paying.
