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tonyO's avatar
tonyO
Joining in
2 months ago

Remote or 360 box u/s

After speaking to Virgin after my remote wouldn't turn the 360 box on they sent me a new remote. I'm trying to turn the box on with it and no luck. Sometimes l get the welcome screen for about a minu...
roy247's avatar
roy247
Superstar
2 months ago
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Sounds like your 360 is faulty, you don't need the remote to turn it on. If the box is powered off just press the power button on the front of the box and that should turn it on, if it doesn't then it's faulty and needs replacing.

You can either call Virgin again or wait here for one of the forum team to respond which might be 2 to 3 days.

 

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After speaking to Virgin after my remote wouldn't turn the 360 box on they sent me a new remote. I'm trying to turn the box on with it and no luck. Sometimes l get the welcome screen for about a minute and then instead of the Virgin Media l get a blue screen. The remote flashes  white on it's own and then rapid red flashes. Is it the box or the screen. I've tried turning the  box off  holding the power button and the + one for 30 seconds, but no luck....Any suggestions

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After speaking to Virgin after my remote wouldn't turn the 360 box on they sent me a new remote. I'm trying to turn the box on with it and no luck. Sometimes l get the welcome screen for about a minute and then instead of the Virgin Media l get a blue screen. The remote flashes  white on it's own and then rapid red flashes. Is it the box or the screen. I've tried turning the  box off  holding the power button and the + one for 30 seconds, but no luck....Any suggestions

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Sounds like your 360 is faulty, you don't need the remote to turn it on. If the box is powered off just press the power button on the front of the box and that should turn it on, if it doesn't then it's faulty and needs replacing.

You can either call Virgin again or wait here for one of the forum team to respond which might be 2 to 3 days.

 

","body@stringLength":"367","rawBody":"

Sounds like your 360 is faulty, you don't need the remote to turn it on. If the box is powered off just press the power button on the front of the box and that should turn it on, if it doesn't then it's faulty and needs replacing.

You can either call Virgin again or wait here for one of the forum team to respond which might be 2 to 3 days.

 

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