Forum Discussion

carrieB62's avatar
carrieB62
Tuning in
6 days ago

Recordings don’t start from the beginning

I have just changed beach to  Orton and didn’t have this issue previously. When I play back a recording it starts a couple of minutes in. I have the box set to start recording 2 minutes before the programme starts but I still have to rewind it back to the beginning of the show. I increased it from 1 min to 2 mins but made no difference. Any suggestions please? It’s such a pain!

TV 360

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    6 days ago

    What do you mean by "changed beach to Orton"?

    • carrieB62's avatar
      carrieB62
      Tuning in
      3 days ago

      Sorry don’t know how that happened, it was supposed to say, just changed back to Virgin and didn’t have this issue previously. 🤷‍♀️autocorrect!

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        22 hours ago

        Hi carrieB62 

        No worries, my brain auto-corrected it :).

        Can you try a Factory Reset for me and see if this fixes the issue?

        Best,

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 days ago

    Hi carrieB62, thank you for your post.

    We're sorry to hear about the issue you're having with your recordings 😔

    Can you please confirm which type of set-top box you have? Also, if you could please answer the question asked by japitts, that'd be much appreciated.

    Advice on how to fix Virgin TV issues can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel