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Nickih's avatar
Nickih
Joining in
6 months ago

Recording and App issues

Over the last week I have lost my recordings 3 times and my access to apps keeps failing, I have contacted technical support 3 times to be fobbed off with how I should change the recording settings (which I did on the first call and the recordings still disappeared again)

Last night the apps stopped working again and now when I try and watch a recording I have an error message telling me it failed to play (which I guess is an improvement on it disappearing) and phone 150, which is pointless as virgin is now closed 

I have had no issues for over 12 months and this last week has been ridiculous, I have unplugged the box so many times and then have to sign in to apps only for them to not work the next day and go through the whole thing again 

how do you speak to someone who will try and rectify the problems because the people I have spoken to just seem to have 1 answer which doesn’t work 

3 Replies

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  • roy247's avatar
    roy247
    Hero
    6 months ago

    Was that answer " set the Auto delete option to off " and it probably was already.

    If you aren't getting anywhere by phoning in then you need to wait for one of the forum team to respond which might be 2 to 3 days. 🤞

    • Nickih's avatar
      Nickih
      Joining in
      6 months ago

      Yeah that’s the only answer I get, box wouldn’t turn on again this morning so had to unplug again and reset, now the apps are back on and the recordings are gone again 

      On the phone again now waiting to speak to someone 

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        6 months ago

        Hi Nickih,

        Thank you for your posts and welcome to our community forums. We're here to help.

        I'm very sorry to hear of your recent TV box issues. Have the team been able to help you when you've called to discuss this with them?

        Thanks,