Recorded programs are not playing most the time schedule programs are not recording.
When trying to play a recording on my virgin 360 a box I am getting the following error Failed to play recording CS2214. Plus most of the time the scheduled recordings are not recording. I have tried doing a factory reset but kept the recordings that I have, but that has made no difference.
I have just this moment tried to play a recorded program to get the exact error and the virgin box has reset itself and is now seem to be stuck on the welcome page.
It’s finally come off the wait screen and says Can’t find hard drive CS6000. Call 150.
due to the fact we have a second box that was never installed. My wife has swapped the boxes out and spent ages on the phone to somebody who could not get the 360 part installed.
When she clicks on games and apps to see if she could install it from there, the screen is blank. She’s able to now do recordings but could not log into anything like iPlayer.
Are any virgin media employees able to help with this please? As a technician that she spoke to didn’t seem to be very knowledgeable on issues,
Cheers in advance
