Recorded programme Issue

Hi Leedsgooner thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here regarding your playback. 

That is strange, it's unclear what could be causing this issue for you, is this only on a specific few recordings and if so, are they live events for example?

Many thanks

I am having exactly the same problem. It is very annoying as it doesnt happen all of the time and I have on a couple of occasions deleted the programme thinking that I have already watched it. Mine appears to be on normal TV programmes not live events. The recording starts at the end and the box to Delete/Keep pops up on screen. Started doing this about 6 weeks ago! 

I'm having this same issue, I posted in the V6 forum initially but here's what I'm seeing.
This is happening 80% of times when I try to play back a long live sport recording.
When I try and play back a recording the recording position jumps to the end of the recording. I see the "Delete or Keep" message but the video is playing from the start of the recording.
I cannot FF or pause but when I rewind it rewinds from the end of the recording.
After rewinding and fast-forwarding a few times and exiting out of the recording it will recover and play from the start as usual with the correct position.
This usually happens on a long live TV sports recording like the NFL or football where I have added an extra hour on the end to catch any extra time.
It can also happen when playing a current recording and selecting "Watch from start". The progress bar and playing position jumps to the end of the recording, as in the current live time.
I'll catch it on video and try and upload it here, although I only have an iphone as well so...

I was able to reproduce this and took a video, however there is no way to attach a video on this chat without creating an online URL?
How do we just add an attachment?

There is another chat discussing this which was moved from the V6 forum.
Solved: Recording playback jumps to the end of the recordi... - Virgin Media Community - 5428464

I created a YouTube channel to share the video.

How do I add an attachment here? In the insert video screen there is only an option to add a URL, that's why I created the YouTube link.

An engineer was sent out to investigate this issue and decided it was a HW issue and replaced the unit with another one.
No issues yet but will see how it goes.

I get this issue on nearly every recording I watch and am getting fed up with it. You select a recent recording and the delete/keep box pops up. It’s not acceptable to say this is a hardware issue when so many people seem to be having this problem. If it is hardware related you have a lot of faulty boxes out there.