Forum Discussion

Lagarr72's avatar
Lagarr72
Tuning in
2 years ago
Solved

Cannot watch recorded programmes on 1008hd box

Hi, I hope this is the right place, this last week all the programmes we have recorded do not give us the option to watch? Only to cancel the series recording but when I do that it says (after a while) to check later but they are still there later. Has anyone had this issue? Thanks. 

 

  • roy247's avatar
    roy247
    2 years ago

    As recordings on the 360 box have the recording information held on Virgins servers this may indicate a internet connection problem. How is the box connected to the hub, ethernet cable or WiFi.

    When you get this problem can you still use the apps and watch something on iPlayer for example.

    It could also be a faulty box but still waiting for your picture to be cleared and posted.

     

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    As recordings on the 360 box have the recording information held on Virgins servers this may indicate a internet connection problem. How is the box connected to the hub, ethernet cable or WiFi.

    When you get this problem can you still use the apps and watch something on iPlayer for example.

    It could also be a faulty box but still waiting for your picture to be cleared and posted.

     

    • Lagarr72's avatar
      Lagarr72
      Tuning in
      2 years ago

      Thanks Roy, it's linked by ethernet cable, any programmes recorded last week are fine but any this week don't have the watch option. 

      • roy247's avatar
        roy247
        Superstar
        2 years ago

        You could try using the TVGO app to delete the episode or cancel the series link.

        Are any future episodes of your series links still showing under Planned recording's.

        The only time I have had a problem there was a message saying recording failed with a reason but unfortunately I can't remember what it said as it was probably 2 years ago or longer, also the software has had several updates since then so things might have changed.

        Can you still pause live TV for a few minutes and then watch back as a quick recording test.