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hbkjohnhill's avatar
hbkjohnhill
On our wavelength
5 months ago

Re: Virgin TV 360 not recording

Hello

I seem to have a recurrence of my old problem. I tried to record a programme last night, but could only get a partial recording (75%, around 25 minutes out of 40). This is really not good considering one of my other series links is recording full hour long programmes. Not having this particular programme means I have to solely rely on it appearing on Catch-up On Demand, however it hasn’t appeared on Catch-up On Demand meaning I can only access it on a NOW TV subscription that I was hoping I would never need to take out. I’m sure the programme will turn up On Demand eventually (the last one took two days), but the recording issue is top priority here.

Is there any way I can get some assistance?

Kind regards and thanks in advance

John

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Strikethrough 

    EDIT merged with original thread. Virgin TV 360 not recording | Virgin Media Community - 5675761

    Most of the episodes for that program are around 40 minutes in length.  Within the Catchup section the actual program is listed to start at 23:35 and end at 00:20.   That's 55 minutes in length. and the scheduled times tie in with those shown in the EPG for that episode broadcasting on Sky Comedy. 

    However, on Sky Showcase the program listing in the EPG shows the start time is listed as 23:00 and end time as 23:45.

    Which channel were you making the recording from? I'm asking because the metadata that's being used by VM may the reason the recording is ending early.  

    I would expect the episode to probably be added to catchup service within the next few days to a week.

  • hbkjohnhill's avatar
    hbkjohnhill
    On our wavelength
    5 months ago

    I’m recording it from Sky Comedy. I know the programme is 40 minutes long, just disappointing that it only records 25 minutes, while another series link appears to have recorded the episodes in their entirety.

    Incidentally, the Catch-Up list for this series actually has an episode missing. Episode 25 is unavailable