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Yorkshire89's avatar
Yorkshire89
Joining in
13 hours ago

Not recording but everything else works fine?

Hi, first post here.

I’ve already contacted Virgin Media and have a new box on the way but I wondered whether anyone else had experienced this?

My 360 box suddenly decided to not let me record anything. If I go onto the guide I can press record and it says “recording” but when I go into my recordings it’s not there? My upcoming recording section still shows my series links that were already there but won’t show anything I add new. 


I can still watch my recordings that are already there but it won’t let me delete one specific programme I watched, it stays on the box. I cannot record or delete things through the app either. I can still pause, rewind and fast forward live TV and red button still works and all of my apps. It just won’t register any recordings.

I have turned everything off at the wall and waited before rebooting numerous times, virgin did the checks on their end too. I also did a factory reset but chose to keep my recordings and that didn’t help either. 

If I check the service in my area it says there’s an intermittent broadband issue, do you think this could be the issue with my recordings? I seem to have absolutely no broadband issues otherwise, I’ve been using the internet all day. I find it very strange as well as inconvenient. If it’s an hardware issue would everything else on the box be working fine?

I’d appreciate any thought and opinions.

Thanks.

 

4 Replies

  • Orvie's avatar
    Orvie
    Joining in
    12 hours ago

    I too have issues with recording playback cannot delete !! Had 2 guys here today but they can’t fix it 

    don’t know how at present time 

    meanwhile can’t use box as we should be able to 

    No time as when fix will be

    • Yorkshire89's avatar
      Yorkshire89
      Joining in
      12 hours ago

      So are you able to record programs but not watch them?

      It’s a nightmare isn’t it? I had a TiVo box for over a decade and never had an issue, but “upgraded” to 360 last year because I couldn’t watch football on the red button with it. There always seems to be issues with it. I get the “Channel Failed” box come up at least once a week or if I press the red button I just get a black screen and have to reboot the box again once a week. Never used to have anything like it.

  • Yorkshire89's avatar
    Yorkshire89
    Joining in
    11 hours ago

    My 360 box has started recording again 12 hours after the problem started! The “intermittent broadband issue” in my area must have been the problem despite the agent I spoke to telling me it couldn’t possibly be that. 
    The problem I now have is that I have a new box arriving tomorrow that I obviously don’t need. Am I able to return it unused because I obviously don’t want to swap boxes and lose my recordings for nothing?

    • Yorkshire89's avatar
      Yorkshire89
      Joining in
      10 hours ago

      Maybe I spoke too soon, my series link ones are now recording but anything I record manually doesn’t show as recording. 🤷🏼‍♀️