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PeterBrewster's avatar
PeterBrewster
Tuning in
14 days ago

New TV Box & remote

What is going on? No issues with TV in years until today. Got sent a new remote recently,  alleged upgrade. New install didn’t work when following instructions. Called thinking maybe we should be getting a new box as well?? Told no. Ours is fine. Engineer came today. Replaced supposedly ok box as too old apparently and installed new upgrade etc. whilst I knew to expect loss of recordings I didn’t expect a really poor experience. Can access channels via apps. Ones I can access ie: 5 won’t stream. Just hangs. (Yes I’ve logged in) absolute rubbish. What’s going on. Am I missing something? 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 days ago

    Hi PeterBrewster 

    Welcome back to the Community Forums. 

    Sorry to hear of your service concerns since you upgraded the set-top box. 

    Do you see any error messages or error codes at all when accessing the apps?

    Do you have any issues watching Live TV, or is it just on apps that you have issues accessing?

    Any issues at all with watching On-Demand services? 

    • PeterBrewster's avatar
      PeterBrewster
      Tuning in
      9 days ago

      Apps do not work. Watching a program from the start does not work. Called the other night and thought it was fixed. It is not. Plus I lost all my recordings. Very frustrating. This is NOT an upgrade. Never had these issues before. 

      • roy247's avatar
        roy247
        Hero
        9 days ago

        As the apps and watch from the start rely on your internet connection how is the box connected to your hub ethernet cable or wi-fi, if it's connected using ethernet cable try a different cable or try using wi-fi disconnect the ethernet cable first.