Forum Discussion

Zoe2016's avatar
Zoe2016
Just joined
7 days ago

Help remote control 360

The remote 360 is broken and no longer works. I tried to order a replacement online and keep getting "Sorry, there was an issue placing your order"

The chat with us online button on the page doesn't work and it tells me to call 150. When I call 150 and select remote problems it tells me to go to the website and hangs up on me. Since the website doen't work I'm left in a loop of it telling me to go to 150 and then 150 telling me to go back to the website.

ive only seen this community today and its clearly a very common problem please can anyone help? 

remote

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 days ago

    Hi Zoe2016 👋.

    Thanks for reaching out to us and welcome to the Community Forums , sorry to hear of the issues that you are facing with ordering a new remote. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 days ago

    Hi Zoe2016​ 

    I take it you've tried new batteries?

    Please try the following.  Hold  down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.


    If that fails you can also try the following:-
    Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds.  Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful. 

    If the above don't work then  go to the following page and sign into My Virgin Media, hopefully that will place your order  for a replacement remote.

    https://www.virginmedia.com/help/check/status/order-remote/unauthenticated

    In the meantime you should be able to download and use the TVGO app as a temporary remote