Forum Discussion

Spjgriw's avatar
Spjgriw
On our wavelength
9 months ago

Good then fair then bad connection - help please

My tv connection keeps changing from good to fair to bad to fair to good etc etc. I have done all the checking and tightening of connections. As an aside we have another tv virgin set box for another tv and that connection is constantly good. Can anyone help please?

6 Replies

  • Well you could try swapping the boxes around if it's just the TV signal that's changing, if the problem remains in the same location you might need to call Virgin to check your cabling.

     

    • Spjgriw's avatar
      Spjgriw
      On our wavelength

      Hi thanks - yes I have already swapped boxes round to check, that did not improve matters for the signal strength.

  • japitts's avatar
    japitts
    Very Insightful Person

    What issues are you having with your TV360 service?

    • Spjgriw's avatar
      Spjgriw
      On our wavelength

      Some pixelation on certain channels every so often. Also unable to access any of the Eurosport Olympic channels (which I can access on the other tv where signal is good)

      • roy247's avatar
        roy247
        Hero

        You will need to call Virgin on 150 from a Virgin phone or 0345 454 1111 from any other phone to report a fault, or you can wait here for one of the forum team to respond which may take 2 to 3 days.