Our 360 box keeps losing all its recordings and all scheduled recordings when its powered off.
This is about the 4th time now.
Tried calling 150 today and none of the menu options seem relevant to this and doesn't seem to be any way to speak to anyone.
Pretty fed up with it to be honest. Its far from cheap and the support service isn't great.
Can one of the admins on here look into this and log the fault for us?
Hi Philbean,
You need to select the option "Thinking of leaving us" then you will get to speak to a human being.
I had the same problem when I upgraded my V6 to 360, it took 3 weeks of arguing with VM before I could get a replacement V6.
As the recording have been deleted, they have no way of fixing the issue. When a tech calls they will says there no recording they can't do anything & if there is a recorded programme they will say what's the problem.
Its a common bonus feature of the 'upgrade'. It would be quicker to report the fault directly to VM on their faults line, than posting on here.
If the 360 has deleted your recordings and planned recordings it's definitely a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone. Although I am not sure that still works. Selecting the leaving option only seems to connect you to the off-shore team which aren't great from past experience.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
I would wait for one of the forum team to respond if you get no where on the phone.
Hi Roy247,
You can only go to the Auto delete setting if you have a recording. If your recordings have been deleted the option isn't there. Once you manage to set the option to off, it doesn't matter as I know from bitter experience it will still delete the recordings. There is a glitch in the software when they a upgrade V6 box to a 360 over the internet.
Forum TeamHello philbean,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your TV box at the moment. This is far from an ideal situation. Have you been able to resolve your issues with the help provided by the other Community members or are you still experiencing issues?
Kind Regards,
Steven_L
Hi Steven
We're still experiencing the issues :(
Forum TeamOkay thank you.
If you've tried all the suggestions on this thread, and this hasn't resolved the issue, we may need to send you a new box.
I'll send you a private message now.
Please look out for the envelope in the top right of the page and pop back to me when you can.
