Box keeps losing all recordings

Our 360 box keeps losing all its recordings and all scheduled recordings when its powered off.

This is about the 4th time now.

Tried calling 150 today and none of the menu options seem relevant to this and doesn't seem to be any way to speak to anyone. 

Pretty fed up with it to be honest. Its far from cheap and the support service isn't great.

Can one of the admins on here look into this and log the fault for us?