Horizon Box losing recordings
Over the past couple of months the former TIVO box, upgraded to 360 Horizon, has started losing recordings. The Hard Drive isn't full and not set to auto delete. When it decides to wipe the recordings it shows 100% capacity. I can and pause live programmes, resuming where I stopped.
the box is a DCX960/KK0B/N215/1000. Toshiba MQ01ABD100V.
Dunno if its relevant but every time she tries to watch ITV X we have to go through the log in process.
Any ideas?
If the 360 is deleting your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.