Forum Discussion

mikewot's avatar
mikewot
On our wavelength
5 months ago
Solved

Horizon Box losing recordings

Over the past couple of months the former TIVO box, upgraded to 360 Horizon, has started losing recordings.  The Hard Drive isn't full and not set to auto delete.  When it decides to wipe the recordi...
  • roy247's avatar
    roy247
    5 months ago

    If the 360 is deleting your recordings and planned recordings it's a sign that the box is faulty.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

mikewot's avatar
mikewot
On our wavelength
6 months ago

My Tivo box has started losing all recordings for a couple of months now. Did a reset and no auto delete but it's still happening, my wife has lost all her recordings 😞

japitts's avatar
japitts
Very Insightful Person
6 months ago

Are the recordings in the recycle bin?

Otherwise it sounds like a failing hard drive. TiVo's are extremely elderly now, and faulty ones are replaced with V6 as a matter of course.

  • mikewot's avatar
    mikewot
    On our wavelength
    6 months ago

    Hi, thanks for the reply.  No not in the recycle, it's empty.  I have 360 and the box is a DCX960/KK0B/N215/1000.  Toshiba MQ01ABD100V.   My wife prefers to video programmes for 2 reasons.  1)  She likes to watch them more than once  and 2) Main reason is she hates adverts and if they're video'd she can fast forward, when streamed you can't do that.   Sky have an option for £5 a month you get no adverts but I've not seen anything with Virgin. 

    So is the consensus that the box is deceased, it is no more, it is an ex Tivo?  Should I just keep using it as it is or badger/harass/politely ask Virgin for a replacement?

    Thanks

    • japitts's avatar
      japitts
      Very Insightful Person
      6 months ago
      mikewot wrote:

      No not in the recycle, it's empty.  I have 360

      To add, TV360 boxes, which run Horizon software and not TiVo-software, don't have a recycle bin.

      Once a recording is deleted, it's gone.