Forum Discussion

StuartGMC's avatar
StuartGMC
On our wavelength
3 days ago

Area 31 TV issues

I had no issues until VM announced they were resolving an issue of TV and Broadband on Wednesday. Received a txt Thursday saying issue resolved which coincided with loss of broadband (since recovered) but now the TV service is unusable. I've rebooted hub and the 360 boxes several times. Latter state there is an issue with the coax connection.. but there was a problem until the work in the area was "completed". Any others have issues in the Area 31 / Cambridge location?

360tv

1 Reply

  • japitts's avatar
    japitts
    Very Insightful Person
    2 days ago

    The area numbers are a billing reference only, they have no impact on technical delivery of services.

    Historically the most reliable source of localised loss-of-service info was the automated status line on 0800 5610061. The self-service status tool can be useful too.

    What are the issues you have? You've not said.