Activating TV360 do you really need 2 new remote controls?
Almost two weeks ago we received a new TV360 box to replace the older version we have. The accompanying paperwork said you need two new remote controls. One to set up the old box, then another to set up and use the new box. However, we only received one (although got two, instead of one ethernet cables). I contacted support using the online chat, as trying to get through by phone was proving troublesome. I explained what happened, and was told they would sent me another remote withing 3-5 days, which is now 7 working days ago, so basically have the old box which can't be used, the new one which can't be used, and I can find no trace of a remote being sent in the 'Track my Package' section of the website. We also have an old TV360 box in a different room which since all this can now no longer pause/record etc, which I assume is down to the activation of the other one not taking place. I have tried the chat again, but the bot didn't offer a relevant option. No idea why it is so difficult to talk to a real person nowadays. The thing is, does anyone know if it is possible to set-up/activate the new box with just one new remote, and if so, how? Any help would be greatly appreciated