360 install not initiating new remote control - I can't find any way to force it

I see that you've been a forum member for 6 years so I'm going to ask, is this a regrade to a 360 box from a V6 box, or a box swap from a tivo to a 360 box? (New customers aren't given a 360 box unless they specially request it and pay a £49.99  activation fee)

There's a youtube video <here> to guide you through the upgrade process if needed.

There is a plastic tab on the back of the 360 remote which needs removing so the batteries can make contact to get the remote to respond and work.   

Often the supplied batteries in the remote need changing before it will pair and work.

If it's all installed but the remote still isn't working then you can try the following:-

Hold  down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

If that fails you can also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds.  Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.