360 deleting recordings

It does sound like the box needs replacing. The quickest way is to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

Hey papillon1, thank you for reaching out and a warm welcome to the community, I am sorry you are having some TV problems.

Let me send you a DM and we will look into this.