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Anvildon's avatar
Anvildon
Tuning in
2 months ago

360 box issues since replacement

Hello, I had my 360 box replaced about 2 weeks ago after the old one broke. This was managed by an engineer.

Since then, I need to reboot it every day and sometimes more than once a day where functionality around recording and playback all come back with an error. This means that anything series recording is a risk, alongside the general inconvenience.

The ability to record via the app is also unavailable where it says the TV box is offline - this is despite the box being on and the other issue not impacting at the time.  I was told this may have been the account sync to the new box  and would be rectified in a week. That has not happened.

I have checked all cables, reset router and the box, and the error persists.

Any help would be appreciated,

 

2 Replies

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    I would first check the TVGO app and see if the serial number on the app matches the serial of the box when you go to Settings,  Info on the box.

    What error codes do you receive, do you have any problems pausing and rewinding live TV.

     

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Anvildon

     

    Sorry to hear of the 360 set top box issues after having it replaced, we appreciate the frustration this can cause and you raising it via the forums. 

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.