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FlorianM's avatar
FlorianM
Joining in
2 years ago

Wrong email when registering

When registering for the my virgin media app, I had entered a past email address that is no longer in use.

I am also not able to sign in because I am not able to verify the email address.

How could I change it?

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi FlorianM 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are facing with changing your email address, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina