Forum Discussion

J_tomo89's avatar
J_tomo89
Joining in
2 years ago

Verification expired

I can't log in to my account it keeps saying the verification link has expired, can somebody help me with this please

5 Replies

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi J_tomo89,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear that you're having some trouble accessing the My Virgin Media online account. Does the email with the verification link arrive in your inbox almost right away or is there a delay?

    Thanks,
     

    • J_tomo89's avatar
      J_tomo89
      Joining in
      2 years ago

      Not straight away after 2 or 3 minutes it arrives 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for that information. Can you confirm if you have attempted to sign in since using any of the links?

        ^Martin