Unable update any My Virgin Media account settings due to an unfathomable "Verify it's you"
Hi, don't know if anyone can help.
I logged in to My Virgin Media today to perform what I thought would be the simple matter of changing my login password (just as good practice).
I'm going into Account Settings > Account Details and clicking "Edit" next to the password option, but I get the below message which seems to be wanting to force me to use a non-virgin email address to access my virgin account (???). Makes no sense to me and sounds like a world of pain, so I have gone no further.
I've tried clicking all the Edit buttons for other aspects of the account details and they all do this - including for the option to generate a new Virgin Media Mail App password, so I'm unable to update that either.
I tried talking to the support desk but they just sounded confused when I carefully talked them through what I was doing.
Can anyone shed some light on this?
Much appreciated
Tim