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jon_swal's avatar
jon_swal
Tuning in
2 years ago

Cannot verify email for account. Just says "Verification link expired"

Hi, 

I cannot verify my email. Each time I click the link it says verification link expired. Please help, this is very frustrating.

Thanks,

Jon

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi jon_swal,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with the link. 

    To confirm, since clicking the link have you been able to attempt a sign in?

    ^Martin

    • jon_swal's avatar
      jon_swal
      Tuning in
      2 years ago

      Hi Martin,

      I've had no luck for the past few weeks. I've tried multiple browsers, clearing cookies and cache. As well as copying the URL from the email button. And as of now I am no longer receiving verification emails when I request them.

      Thanks,

      Jon

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        Hello jon_swal.

        I think it's best that we took a look into this in more depth.

        If you don't mind, I will need to send you a private message to pass security. 
        If you can check the Logo top right of your screen that would be great. 
        Regards     
        Gareth_L