Forum Discussion

Qwerty7's avatar
Qwerty7
Joining in
2 years ago

"You can't use that password. Please choose another"

Hey

I am new Virgin Media customer and I am trying to register on MyVirginMedia.

I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.

I have tried both through a few browsers: Firefox, Chrome and Edge and also through the MyVirginMedia app on Android and get the same error whatever.

It says that "All password requirements met " but won't allow me to create a password whatever I try. I can see from other Forum posts that this seems to be a common issue - please can someone help me solve this so can access my account?

Apologies to the original poster, I have copied your post as it asks exactly what I need to and you have received a response!

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there Qwerty7 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you are experiencing these issues and thank you so much for trying on alternative browsers. 

    I'm going to pop you a private message so we can take a closer look and see if we can get this sorted. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Thank you so much for chatting with me via the PM Qwerty7 and I am so glad that this is now resolved. 

    Please do pop back to us here on the forums should you ever need any help and we will do all we can to resolve this with you.