I have been online as a new customer for a week now. I keep trying to register and all i get is this message..
Sorry, there was a problem registering that password. Please choose a different one.
I have tried all different platforms and passwords. I have a lengthy online chat going and i just get passed from one department to another no one can sort the issue. please help!
Hi fabfiesta,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear you're having some trouble registering a password for a My Virgin Media online account. Have you ensured you're meeting the necessary password criteria? Have you also tried using a different browser and/or device?
Thanks,
Hi Zach,
yes as I said in my post, I have tried all browsers, devices and password combinations. I have over 4 hours of online chat with various departments who can’t help me, one even tried to set up a password for me and couldn’t then she passed me to someone else. I have also tried calling and had no luck there. This is a common problem on your community chat and needs to be fixed! Please some one must be able to help, how can I not access my account online?
Forum TeamIn this case, to best help, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,
Hi please could you help me too , I have this message I’m trying to register my email on my new iPhone and it says no password, ! When I have tried to change my password it comes up with the same message , previously my old phone stopped sending mail with virgin but would still receive mail , however my I pad will receive and send ( but I really need access on my phone ) !?
Hi Karenbish21,
Thank you for your post and welcome to the forums.
Can you please try the following for me please:
Step 1: Recover the MyVM Password
Select sign in
Select Forgotten your email or password? under the password box
Follow the instructions to change your password
Step 2: Generate a new E-mail App Password
Sign in to My Virgin Media
Go to Account settings, then Account details
Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
Continue the flow and a new secure password will be generated, and the mailbox unlocked
Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Cheers,
Ryan.
I've got exactly the same problem. I've tried on multiple devices with different password combinations and have just updated the app too which didn't work. Please can you help me get this sorted. Thanks.
Forum TeamHi JohnnyRob999,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having difficulty getting registered for My Virgin Media due to this error.
This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Many thanks,
Hello,
I have the same issues. I have tried different passwords and tried an incognito browser and a completely different browser. I also tried to select forgot password but it said "Please ensure you provide the email address you use to sign in to My Virgin Media." so I don't think I have another account with you. the error messahe reads "Sorry, there was a problem registering that password. Please choose a different one."
Any help would be much appreciated.
Forum TeamHi sam123ie thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.
We may need to raise an IT ticket for you to get this fixed, so please allow me to send you a PM so I can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks
I'm having the same issue as this - please dm
Hi rocca11,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with a My Virgin Media online account, however, it looks like from a post you've made about this on another thread that you've now managed to resolve this.
Please do let us know if there's anything more that we can help you with.
Thanks,
