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Markymark27's avatar
Markymark27
Joining in
31 days ago

Online / App password reset ongoing issue

Hi,

I’m pretty sure this issue has been discussed before but I couldn’t find the thread.

I have forgotten my password to access my online account or indeed to access the vm app. I clicked ‘forgot password’ and was told a link was on its way and that I should wait approx 10 mins, however, nothing has arrived after a week of waiting. I called yesterday, but they were unable to get the issue resolved despite multiple attempts.

Can anybody please help me to find out how to change my online password. I have already tried requesting an email, using a different browser etc etc.

Thanks,

1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    30 days ago

    Hi Markymark27, 

    Thanks for coming back here. 

    I've just replied to your thread here: Online / App password reset not working

    Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

    Thanks,