Hi,
I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account number. I did receive a contract when I signed up but the account number and area reference sections were both left blank. I have not paid any bills yet either so do not have my account number on there.
Any help with this would be incredible because I need to get this sorted ASAP.
Thanks 🙂
Hi,
I've tried this but unfortunately I need an account number to get through to customer services!
Ah okay.
Try going on the website and contacting them through the chat.
If you go to virginmedia.com/broadband/packages and then wait a second or two, on the right hand side you should find a chat icon. Try through there instead and see how you get on.
Thanks
Jarrod.
Hi
Just a quick heads up for whenever you may want call VM in the future.
Instead of using the 0845 number use 0345 454 1111 - it's local rate and included in most call packages.
Also if you have a VM landline or mobile then dial 150 - it's a free call.
Hi,
I'm facing the same issue,
Any way you could help me out? 🙂
Thanks,
Alvar
Forum TeamHi alvarder
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having a similar issue with your account number. Ti best help, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. Thanks,
Hi, Also facing this issue.
Anything that can be done as wish to confirm the delivery I have today.
Cheers
Hi I’m also having this issue!!
Hi I’m also having this issue and need help ASAP
Forum TeamHey ekeanemundayy, thank you for reaching out and a warm welcome to the community I am sorry to hear this.
I am going to send you a PM now.
Cheers
I am also having trouble with this, I have no account number on my contract
Hi,
I am facing the same issue, I need help ASAP please
Hi xuananh123,
Thank you for your post and welcome to our community forums. We're here to help.
Would you mind expanding on what it is exactly that you'd like our help with today? We can then proceed from there.
Thanks,
Hi,
I have received a hub 3 but I cannot find any account number or area code on the contract.
Hi,
I'm having the exact same issue as the others are describing.
Hi DEROSA_220881 👋
We are sorry to hear you are having issues finding your account number. We can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩
Thanks,
Zoie
Hi DEROSA_220881,
Thank you for messaging with me, I am sorry we will not be able to assist further, please call our sales team and keep us posted.
Thanks,
Zoie
I am also having the same issue as the original post, pls help
Forum TeamHi SirReena and Mariani2005 thanks for your post although we're sorry to hear of the concerns you've raised here.
We'd like to assist you with this so please allow us to send you a PM so we can investigate this further.
Kindly respond directly when you can!
Many thanks
Hi, I setup my account yesterday and am also having this problem.
Same problem here 😕 have you not thought of changing this process and actually include this required, quite important information for the sign up process onto peoples paperwork since it seems to be a very common and nonsensical issue?
Forum TeamHi Mlacey1, Welcome back to the forum! Thanks for joining this thread to express your concerns about My VM sign up.
You aren't able to activate My VM until your services are installed and active, and you receive your confirmed contract, or first bill with any account information needed for sign up.
Sadly as staff on the forum we don't have any control over this sort of policy, but we will certainly raise your feedback internally.
I can send you a DM to offer support with the delivery of any equipment (like the Original Post) if needed? You can find the PM in the top right corner of the page in your Inbox. 📩Thank you for your patience in the meantime!
Wishing you all the best. 🌞
