Forum Discussion

lizmartin1996's avatar
lizmartin1996
Joining in
7 months ago

No Account Number or welcome email

Hi

I have recently signed up for virgin boradband- I have received my hub and it’s all set up however I have not received a welcome email so can not set up a MyVirginMedia account because I don’t have access to my account number or area Reference.

could someone help me out

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    7 months ago

    Hi lizmartin1996 👋

    A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us!

    Sorry to hear you've not received your Welcome email yet.

    I'll be more than happy to assist you further so will pop you a PM 📩 now and we can take it from there.

    Speak to you soon!