Forum Discussion

davidjohnmcveig's avatar
davidjohnmcveig
Joining in
2 years ago

Login failure

I can't log in to my virgin media on my laptop. Anyone with solutions?

  • Hi davidjohnmcveig

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you again for posting. Can I ask what happens when you try to log in to the email? 

    Are you using web mail or client mail?

    • davidjohnmcveig's avatar
      davidjohnmcveig
      Joining in

      I'm logging into my own personal virgin media email on various sign in pages. Sometimes it lets me put in my user name but the password box is ghosted or user name and password are both ghosted.

      Regards

      David

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Thank you for popping back to me davidjohnmcveig 

        Can I confirm that you have a current and active broadband account that this email address is linked to?