Forum Discussion

LVW64's avatar
LVW64
Joining in
2 years ago

I can't rest my Password

I've been trying to reset my password to log into my Virgin Media Account and keep geeting the same response   "Oops, we've ran into a problem.  Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"

I've cleared my cache, tried other computers and phones but still get the same response.

Any help would be appreciated.

Thanks

3 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi LVW64,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble accessing your My Virgin Media online account. Are you attempting to access it via a bookmark/favourite on your browser?

    Thanks,
     

  • LVW64's avatar
    LVW64
    Joining in
    2 years ago

    No, I've tried to access my online account on my computer and phone from a google search.

    Thanks

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi LVW64,

      I see, thanks for trying. I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

      Thanks,